Return & Refund Policy
Thank you for shopping with Phelinta. We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To be eligible for a return:
- The item must be unused
- In the same condition as received
- In its original packaging
How to Initiate a Return
To start your return, please contact us at:
📧 contact@Phelinta.shop
Include the following:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our customer service team will guide you through the process and provide a return authorization if applicable.
Return Shipping
Customers are responsible for return shipping costs unless:
- The return is due to our mistake, or
- The product is defective
We strongly recommend using a trackable shipping service to ensure safe delivery of your return.
Refund Processing
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
If approved:
- Your refund will be processed, and
- A credit will automatically be applied to your original payment method
Refund timelines may vary depending on your payment provider.
Exchanges
If you would like to exchange an item:
1. Follow the return process above
2. Place a new order for the desired item
Exchanges are handled separately from returns.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at:
📧 contact@Phelinta.shop
We will provide instructions for a replacement or refund.
Contact Information
If you have any questions or concerns about our Return & Refund Policy, feel free to reach out:
📧 contact@Phelinta.shop
We are always here to assist you.
Policy Updates
Phelinta reserves the right to update or modify this Return & Refund Policy at any time.
All changes become effective immediately upon posting to our website.
Thank you again for choosing Phelinta. We appreciate your trust in our products and remain committed to providing excellent customer service.